DELIVERY & SHIPPING

We ship all orders via DHL Express, which typically takes a maximum of 2 business days to arrive at your home. Once your order is dispatched, you’ll receive a tracking number to follow its progress until it reaches your doorstep.

We’re sorry to hear that you’re having trouble with your delivery! If you believe your package is lost, follow these steps:

• • Check your tracking information: Use the tracking number provided in your shipping confirmation email to see the latest updates on your package’s location.
• • Contact the shipping carrier: Sometimes packages are marked as delivered a day or two before they actually arrive. Contact DHL Express directly for more detailed information.
• • Reach out to us: If you still can’t locate your package, please contact our customer service team at customerservice@paws-up.shop. We’ll work with DHL Express to investigate the issue and help resolve it as quickly as possible.

We’re here to assist you every step of the way!

We offer delivery through DHL Express to ensure high-quality and fast service. This option guarantees that your order will arrive at your doorstep within 2 business days, providing a reliable and efficient delivery experience.

If you have any specific delivery needs or questions, feel free to contact our customer service team at customerservice@paws-up.shop for assistance.

Yes, we offer next-day delivery for orders within Luxembourg!

For other locations, we ensure fast shipping, and your order will arrive within a maximum of 2 business days via DHL Express.

Yes, we ship to a wide range of international locations within the EU.

Unfortunately, we do not ship outside the EU yet. Shipping costs and delivery times may vary based on your location. Please note that international orders may be subject to additional costs due to customs, duties, or taxes, which are the buyer’s responsibility.

It’s important to provide the correct shipping address at checkout to ensure smooth and timely delivery. Once an order has been placed, we cannot guarantee that the shipping address can be changed, as the order processing may already be underway.

If you realise that your shipping address is incorrect, please contact our customer service team at customerservice@paws-up.shop as soon as possible, and we’ll do our best to assist you before the order is dispatched.

Unfortunately, we do not offer free shipping at the moment. However, we work with reliable carriers to ensure fast and high-quality delivery so your order arrives safely and promptly.

We ship to all countries within the European Union.