PAYMENT & PURCHASES

We accept a variety of secure and convenient payment methods, including:

• • All major credit and debit cards (Visa, Mastercard, American Express, Discover, Maestro)
• • PayPal
• • Apple Pay
• • Google Pay
• • Revolut

If you are experiencing any payment issues, please do not hesitate to contact our support service team at customerservice@paws-up.shop

Unfortunately, Paws Up does not offer the option to pay after the order. All orders must be paid in full at the time of purchase to ensure a smooth and secure transaction.

If you have any concerns or require assistance with your payment, please contact our support service team at customerservice@paws-up.shop

A payment can fail due to a variety of issues; if you are having trouble with your payment, you can try the following steps:

• • Check if your payment details are correct: Ensure that all card information, including the expiration date, CVV, and billing address, is correct.
• • Try a different payment method: We accept various payment methods, including all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Revolut.

If you are still experiencing payment issues, please contact the customer support team at customerservice@paws-up.shop.

Yes, we regularly offer exclusive discounts and promotions! All special offers are announced through our Instagram and newsletters.

To ensure you never miss out on our special offers, subscribe to our Instagram and newsletter for promotions tailored specifically for you.

Yes, absolutely! Once your order is confirmed, contact our customer service at customerservice@paws-up.shop, and the invoice will be sent to you.

If the purchase was made in our boutique, simply contact our support service with the following information:

• • Order number
• • Proof of payment
• • Billing address

And an invoice will be created for you.

As we only ship within the EU, we only accept Euros.

There are numerous reasons why a payment could be declined; please check the following:

• • Incorrect payment details: Ensure all card information, including the expiration date, CVV, and billing address, is correct.
• • Insufficient funds: Ensure enough funds are available in your account, or your credit limit is not exceeded.
• • Bank security measures: Sometimes, banks may block payments for security reasons, especially for large or international transactions. Contact your bank or card issuer to ensure there are no issues.
• • Expired card: Check that your card is still valid and hasn't expired.

If you are still experiencing any payment issues, please do not hesitate to contact our customer support team at customerservice@paws-up.shop, and we will try to help you resolve the issue.

You will be charged when your order is placed. Once the payment is successfully processed, you’ll receive a confirmation email with your order details.

If you experience any issues with payment, feel free to contact our customer support team at customerservice@paws-up.shop

Yes, you can easily track your order!

Once your order is placed, a shipping number will be generated and sent to you via email at the address you indicated during the checkout process. Simply follow the link to see your order's current status and the estimated delivery time.

If you have not received a link or require assistance, please contact our customer support service at customerservice@paws-up.shop.

Yes, we do offer gift cards!

Our gift cards are available in any amount you wish and can be used to purchase any item on our website. They make the perfect gift for any pet lover. Simply choose the amount, and we’ll send the gift card via email for easy, instant delivery.

Also, you can purchase gift cards in person at our boutique.

If the item is out of stock, don’t worry! Contact our support service at customerservice@paws-up.shop, and if we plan on restocking the item, we will notify you by email when it is back.

If not, we will offer you similar alternatives.

Yes, we offer subscription services for recurring orders, specifically for pet food!

You can easily set up a subscription for your pet's favorite food, ensuring you never run out. Choose how often you'd like the food delivered—weekly, bi-weekly, or monthly—and we’ll take care of the rest. Additionally, by setting up a subscription, you can enjoy discounts that come with it!

Yes, you can cancel your order, but only within 4 hours after the purchase is placed.

If you need to cancel, please contact our customer service team at customerservice@paws-up.shop as soon as possible after placing your order.

However, once the order has been processed or shipped, we may no longer be able to cancel it. In that case, you can return the item once it arrives, following our Return Policy