REFUNDS & EXCHANGES

Yes, we do have a refund policy!

If you are unsatisfied with your purchase(s), you can return the item(s) within 30 days of receiving your order for a refund or exchange, provided that the items are unused, not personalised, and in their original condition and packaging.

To start the process, please email our customer service team at customerservice@paws-up.shop and we will assist with the necessary steps.

Please note that Paws Up is not responsible for any shipping fees.

For further information, please refer to our Return Policy.

We are sorry for the inconvenience! If you received a damaged or incorrect item, please contact our customer service team at customerservice@paws-up.shop within 30 days of receiving your order.

We will ask you to provide us with a photo of the damaged or incorrect item(s), your order number and proof of payment.

Once we’ve reviewed the issue, we’ll offer you the option of a replacement, exchange, or full refund, depending on your preference.

Your satisfaction is our priority, and we’ll work to make things right as quickly as possible.

To make a return of your product(s) you need to contact our customer service team at customerservice@paws-up.shop within 30 days of receiving your order.

Please provide us with photos of the item you want to return or exchange, order number and proof of payment so we can make the process as fast and efficient as possible.

Please note that to be eligible for a return, the item(s) must be unused, in their original condition and packaging.

For further information, please refer to our Return Policy.

Your satisfaction is our utmost priority!

Yes, all personalised items are not eligible for a return unless damaged.

To be eligible for a return, the items must be:

• • Unused
• • In their original condition
• • In their original packaging
• • Not personalised

If the item is damaged or you received the incorrect item, we need photos of the item, your order number and proof of payment.

No, Paws Up will not charge you any additional fees for your return.

However, it should be noted that Paws Up is not responsible for any costs associated with shipping for the return or exchange of the product(s).

Once you have contacted our support service team at customerservice@paws-up.shop the process will begin and can take 15 business days.

If, after 15 business days, you have not received any further information, please contact us again.

We apologise for any inconvenience. Please understand that our team may be very busy. Your satisfaction is our priority, and we will work as efficiently as possible to make it right.

No, Paws Up is not responsible for any return costs or fees. All shipping costs are the buyer’s responsibility.