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SIZE GUIDE

Have any questions are queries about the sizes of our products? We got you covered! Here are some common responses that may be helpful.

SIZE GUIDE

Unfortunately, there is no universal size guide for all our products. Each product has its own size guide, which you can find in the product descriptions.

If your pet falls between sizes on the size guides, we highly recommend choosing the larger size to ensure your pet stays comfortable and avoids any tight or uncomfortable fit.

If you’re unsure or have any concerns about sizing, feel free to reach out to our customer service team at customerservice@paws-up.shop and we’ll be happy to assist you.

Yes, our products have different size charts depending on the brand. The size chart for a specific item is located in the product description.

If the product you have ordered does not fit your pet, you can exchange it, considering that the product is:

  • Unused
  • In their original condition
  • In their original packaging
  • Not personalised

For more information about the exchange process, please see our Refund Policy.

When fitting a collar or harness, we recommend leaving enough space to comfortably fit two fingers between the collar/harness and your pet’s body. This ensures that it’s snug enough to stay secure but not too tight to cause discomfort.

Yes, most of our products are adjustable to ensure the perfect fit for your pet. You can find details about adjustability in the product description of each item.

No, unfortunately, we do not offer any custom sizing.